Shipping policy

Shipping

Qcrolkzm
Stephan Markus Hey
Gasgrillweg 6, 44135 Dortmund, Germany
Email: info@qcrolkzm.store
Phone: +49 231 58010400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Grills & stations

Tool sets, mops, brushes, liners, covers, griddle plates and rotisserie kits ship by parcel; 5–6 burner gas grills and grill stations are heavy and ship on a pallet. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled or connected — a big grill is heavy and needs two or more people. Assemble on its stand on firm, level ground and connect the gas via a leak-tested regulator — LPG bottles are not supplied. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.